A clear 7-day refund condition for the Plan Activation Fee.
This page explains the published refund condition and how to submit a request.
Core refund condition
A full refund of the Plan Activation Fee may be requested within 7 calendar days of activation if you are unable to understand the work process after using the included training and support.
What the fee covers
The Plan Activation Fee covers onboarding, training and support. Project availability, assigned task scope, review and payout details are handled separately according to the current project.
Eligibility condition
The published full-refund condition applies when, after using the included training and support, you remain unable to understand the work process and submit the request within the 7-calendar-day window.
Request window
The request must be made within 7 calendar days of activation. Keep your activation information and support correspondence so the request can be located and reviewed.
How to request
Use the Contact page and Email Us option. Identify the relevant plan, activation date and the issue you experienced after using the included training/support.
Review of the request
Support may review the activation record and relevant support history to determine whether the published condition is met. The status is communicated through the official support channel.
Other circumstances
Situations outside the published condition should be confirmed directly with support in writing before relying on a specific refund outcome.
Project availability and refunds
Refund eligibility under this policy is separate from current project availability. Project matching, review and any applicable payout follow the current project process.